Ahhh, the Management Trainee Program – nine months in a rotation of departments across the bank and poof, you’re a banker! To prepare all you greenhorns for what lies ahead, here are some words of wisdom a la Dr. Seuss ("Oh, the Places You'll Go!"). [Read more]
We are not designing CRM from scratch. We are, in fact, interfacing and retrofitting many existing fulfillment and analysis systems into new CRM strategies. Now it's time for banks and vendors to open a dialogue that balances real business needs with the reality of system costs, technology limitations, and time to market. [Read more]
The slow pace of technical innovation in the banking industry has caused a classic "blame game" between bankers and vendors. To put it bluntly, banks think vendors are liars and vendors think banks are stupid. How do we break this stalemate? [Read more]