More than 600 banks will renew their core system contracts this year with little knowledge of competitive alternatives. While your board will likely approve an allocation of 5% of your total, non-interest spending for core systems, you can expect to have to answer some tough questions. Are you prepared? [Read more]
In contrast to my usual mind-blowing insight and dazzling takes, here is a simple regurgitation of the issues Im seeing with our core system selection clients. The single biggest issue is integration, followed closely by commercial/small business, financial strength, and price. [Read more]
If an outstanding service culture is part of your mission statement or strategic plan, your employees, top to bottom, should be able to consistently understand and articulate the specifics of what that culture means and how it’s measured. [Read more]