A longtime friend works for a gargantuan U.S. bank that has developed a remarkable sales and referral-tracking system at a cost that is downright stomachable. This simple program drives incentives for thousands of retail trench warriors - branch managers, new account reps, consumer lenders and tellers. [Read more]
The long-lasting refi boom has most mortgage lenders just too tired to think about the future, but bankers need to think about "big picture" economic and demographic trends that will create new mandates and opportunities for banks once the refi boom finally subsides. [Read more]
The banking industry has done a lot of things right over the past few years, yet banks are finding it more and more challenging to garner core earnings growth. I'm convinced we can find billions in additional profit improvement if we just have the right information on which to act. [Read more]