Bankers are finding themselves desperately in need of talent to drive their banks into the future. But here's the problem: we're employing the old, tired concepts in fighting this new talent war. [Read more]
In most banks, the focus at the help desk is on resolving a caller's immediate problem. All too often the help desk manager is rewarded for answering an ever-growing number of calls. Wrong, wrong, wrong! I say reward the manager for reducing your staff's need to call the help desk. [Read more]
Core system selections have been boiling for a good 12 months now, and we're seeing a relatively slow year on the M&A front for our vendor comrades. No time for buying when you're doing all that selling, right? [Read more]