Let us pray for the FIS reps who have to make even a suggestion of an IMPACS to Sanchez migration. They will be met with mean-spirited, potentially violent CIOs nationwide. [Read more]
Before banks can really be successful at CRM, their CRM systems and fulfillment systems have to mesh and work together. To a large degree, they don't - yet. And banks and vendors haven't negotiated the tough details of how they will. [Read more]
Online banking was once a “cutting edge” project that consumed a ton of a bank's time. Now, banks seem to be approaching Internet banking systems with all the passion and excitement of a VRU or ATM replacement. [Read more]