M&A fever is in the air, and banks are once again beginning to struggle with the challenges of “scaling up” their organizations. [Read more]
With the developing role of technology, all applications knowledge needn't - and shouldn't - reside in the IT department. [Read more]
There are many roads one can travel on the CRM highway, but arriving at your own definition of CRM should be the first step you take. I won't lie to you -- this can be the hardest part. [Read more]