It is my notion that names for new software products or releases in the banking industry should have some relationship to the product or release in development. When your core system vendor announces product update R0502, tell them to get with the program or pound sand. [Read more]
Attention customer: having made it through the treacherous IVR menu you now have two choices: hang up the phone or press “0” and wait a little longer. [Read more]
Here are some practical steps bankers can take to improve quality and, more importantly, establish an environment that fosters continuous quality improvement. [Read more]