Check 21 has ushered in an era of the image cash letter and presents major marketing and re-engineering opportunities for banks of all sizes. Have the promises been fulfilled since the passage of Check 21 more than a year ago? [Read more]
Many bankers may think spending time on governance is a waste and will only add complexity. Trust me, the only way to ever make IT life less complex and day-to-day operations simpler is to implement some form of IT governance. [Read more]
How well do your vendors do when it comes to providing excellent customer service? We’ve decided to help them out with a few Gonzo New Year’s resolutions. (We’re sure these suggestions are just what the folks at Fiserv, Fidelity, OSI, Metavante, etc. have been waiting for!) [Read more]