Understanding that the PayPal system currently relies on funding from bank checking or credit card accounts, I don’t think PayPal will seriously hurt our bottom lines. However, with 100 million accounts, it is bound to make an impact on customer loyalty. [Read more]
There is every reason why banks should have as their over-arching objective an environment where all non-customer facing loan activities are performed 100 percent off-site using images and not paper. It’s time for this aspect of credit administration to leave the Sputnik days behind! [Read more]
One of the keys to superior service is integrated delivery – common sales, information and service systems that allow every employee in the bank to see the transaction and contact history of any customer from any delivery point. In the spirit of adding value in the banking arena, the Gonzo team has prepared a self-assessment test to see how your integrated customer delivery strategies rank. [Read more]